Refund policy

RETURN & REFUND POLICY
We hope you’re happy with your purchase. If you change your mind, you may request a return within 14 days of receiving your physical goods, subject to the conditions below.
Physical Products
To request a return, please contact us within 14 days of receiving your order.
Returned products should be in their original condition and, where applicable, unopened, unused and with their original packaging, seals and labels intact.
You are responsible for taking reasonable care of products while they are in your possession.
To start a return, please contact us at cdwellnesshub@gmail.com before sending anything back. We will provide you with the appropriate return instructions and return address.
Please do not send products back without contacting us first.
Unless the product is faulty, damaged, incorrect, or otherwise required by law, the customer is responsible for the cost of returning unwanted items.
Beauty, Cosmetics & Hygiene-Sensitive Products
For health and hygiene reasons, certain sealed products may not be eligible for return once their seal has been broken after delivery. This may include cosmetics, skincare, personal-care and other hygiene-sensitive products where the applicable cancellation exemption applies.
This does not affect your statutory rights if an item is faulty, damaged, misdescribed or not fit for purpose.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If an item is faulty, damaged or you have received the wrong product, please contact us as soon as possible at cdwellnesshub@gmail.com with your order details and, where appropriate, photographs of the issue.
We will assess the problem and arrange an appropriate remedy in accordance with your statutory rights.
Digital Products & Downloads
Digital products are supplied differently from physical goods.
Where you purchase digital content that is made available for immediate download or access, you may be asked to expressly consent to the digital content being supplied during the 14-day cancellation period and acknowledge that you will lose your right to cancel once supply of the digital content begins.
Where that consent and acknowledgement have been provided and the digital content has begun to be supplied, you will normally no longer have the right to cancel simply because you have changed your mind.
If a digital product is faulty, not as described, or you experience a technical problem accessing your purchase, please contact cdwellnesshub@gmail.com and we will work with you to resolve the issue. Your statutory rights are not affected.
Refunds
Once we receive and inspect an eligible returned physical product, we will let you know whether the refund has been approved.
If approved, the refund will be made to your original payment method. Please remember that your bank or payment provider may take additional time to process and display the refund.
Where required by UK consumer law, eligible standard delivery charges will also be refunded.
Exchanges
If you would like a different item, please contact us. Depending on the circumstances, the simplest option may be to return the eligible item and place a new order.
Sale Items
Your statutory rights apply to sale items in the same way as other products. Change-of-mind returns are subject to the terms of this policy and any applicable exclusions.
Gift Cards
Gift cards are generally non-refundable once issued, except where a refund is required by law.
Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Contact Us
If you have any questions about a return, refund or digital purchase, please contact:
Email: cdwellnesshub@gmail.com